See how a clinic’s patients rate their hearing care.

Hearsay asks patients about every step, from booking to their hearing aid fitting. A clinic’s numbers appear here only once enough people have answered.

Every number on a profile is based on at least 10 patients.

Northstar Hearing

Sample clinic

Riverton · 2 locations

  • 96%rated their overall care 4 or 5 out of 5Based on 212 patient surveys
  • 4.9average rating for their audiologist, out of 5Based on 212 patient surveys
  • 4.8average Google rating, out of 5Based on 340 Google reviews

How a number gets on a profile.

A star rating says how people felt. Hearsay asks about each part of the visit, so you can see where a clinic does well.

  1. A patient finishes their care

    After a visit, or about 90 days after a hearing aid fitting, the clinic’s patients get a short survey by email.

  2. They rate each step

    Booking, the front office, the hearing test, the treatment plan, the hearing aids and their audiologist, each on its own.

  3. Answers add up

    Hearsay totals every answer. Until 10 patients have answered, there is no number to show.

  4. The numbers go on the clinic’s profile

    Each number says how many patients or Google reviews it comes from, so you can judge it for yourself.

Patients who have answered

4.7average rating for booking, out of 5Based on 10 patient surveys

The tenth answer is the first moment a number can appear. With nine, the profile shows nothing for that step.

What patients are asked about.

The same six parts of care at every clinic, so the numbers mean the same thing wherever you look.

Booking
How easy it was to get an appointment, how soon, and whether reminders were clear.
The front office
Check-in, waiting time, paperwork and how the office felt.
The hearing test
Whether it felt thorough, and whether the results were explained in plain words.
The treatment plan
Whether options and costs were clear, and whether they felt informed rather than sold to.
Hearing aids
Fit, comfort and sound, plus the fitting and the follow-up visits.
Their audiologist
How the person who cared for them did, in the patient’s own rating.

What you can count on.

Clinics use Hearsay to hear from their patients. These rules apply to every profile.

Only verified patients

Every survey and every review on Hearsay comes from a patient invited by their own clinic, by email or in the office.

Nothing from fewer than 10

A number stays hidden until at least 10 patients are behind it, and each one says how many.

Private answers, reviews by choice

Survey answers stay private: a profile shows only totals and averages. A written review appears only when a patient chooses to publish one, under their first name and last initial.

Google ratings come from Google

When a clinic shows its Google rating, it is the average of its public Google reviews.

No rankings, no ads

Hearsay does not rank clinics or sell placement. No clinic can pay to look better.

Nothing is edited

Hearsay calculates every number from patients’ answers and Google reviews. A clinic can reply to a review, but it can’t change a number or hide a review.